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Change number of rings

Tags: call queues

Feb 28, 2024 at 1:46pm • 1 replies • 0 likes

Eric Reischl

I have our call queue setup for Simultaneous. It only rings 1 time before going to voicemail. I can't find any setting to change the number of rings before going to voicemail.

Thanks.

1 Answer

john-oliphant answered on Feb 29, 2024 at 11:56am

Setting should be here:

Call Queues > Your Queue > Call Handling & Members > Wait settings > Maximum caller wait time in queue.

Eric Reischl on Feb 29, 2024 at 12:50pm • 0 likes

Thank you.

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