question

Madhuri Bommina avatar image
Madhuri Bommina asked Phong Vu answered

How Can I calculate Average Time to Abandoned(min), Number of Repeat Calls, Number of Calls Transferred Elsewhere, and Number of Unique Callers.

I'm utilizing the Analytics API https://analytics.ringcentral.com/business-analytics to retrieve aggregated call data, and I'm currently building a dashboard for my team. However, I'm encountering challenges in obtaining accurate data for the following metrics: Average Time to Abandoned(min), Number of Repeat Calls, Number of Calls Transferred Elsewhere, and Number of Unique Callers. Could someone provide the actual formulas for these metrics?

analytics and reporting
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1 Answer

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Phong Vu answered

Unfortunately, those metrics are not available in the current analytics data.

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