Needs advice on how to test integration on a sandbox instance

Question

question

Anton Otkidych asked Apr 16, '24 Phong Vu answered Apr 16, '24

Needs advice on how to test integration on a sandbox instance

We created a public app to allow users to login the app using JWT. It turned out that the app was promoted to production and now upon an attempt to generate a new sandbox JWT token by the client for the app he gets an error 'Invalid Client ID'. It appears that the reason for the error is that we used the production app client ID (before it was sandbox client ID), but conversely, I see that production and sandbox client IDs are equal. Could you please advise what app client ID should client use to generate sandbox JWT?

developer sandbox security

1713265810526.png (19.6 KiB)

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2024-04-16T15:46:08Z

Phong Vu answered Apr 16, '24

There might be some issue with the JWT token generation for sandbox environment. But it could be also an expected behavior. As for testing your own apps in sandbox environment, you can create a JWT token for all app under your account (sandbox account) instead of creating for a particular app specified by an app client id.

However, since your app is a public app, your customers can generate a production JWT token for that particular app. Though, for public apps, I recommend to use the 3-legged auth flow instead of JWT as it is easier for customer to authenticate the app themselves.

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

question