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Can incoming calls be received at the desktop phone as well as by RingCentral for Desktop (softphone) ?

Tags: softphone

Aug 27, 2015 at 11:35am • 1 replies • 0 likes

vyshakhBabji

1) We are using your Softphone to launch our callerId executable on an incoming call.

2) We also have a hard phone on the desk.

What is the best way to still get the Softphone to launch our CallerID while still allowing the user to answer the Hard Phone when the call comes in? We need both running at once to summarize.

1 Answer

vyshakhBabji answered on Aug 27, 2015 at 11:52am

Here is the link for a video to show how to set up call forwarding and simultaneous ringing:
https://www.youtube.com/watch?v=0uHecVEtkqs

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