I have my app working fine in Sandbox, but in production when trying to send a text, i recieve the following response:
body=>"{\r\n
\"errorCode\" : \"FeatureNotAvailable\",\r\n
\"message\" : \"Phone number doesn't belong to extension\",\r\n
\"errors\" : [ {\r\n
\"errorCode\" : \"MSG-304\",\r\n
\"message\" : \"Phone number doesn't belong to extension\"\r\n
} ]\r\n}", :url=>#<URI::HTTPS:0x007ffb5c0b65d0 URL:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms>;,
I am trying to text a users cell phone number. We receive txts on our cells fine in sandbox mode
Hi @Anton Nikitin. Greetings.
I am currently working on sandbox environment, and my phone number is associated to my account. But when I try to test sms api, it returns an error "Phone number doesn't belong to extension"
What's wrong?
Please let me know your thoughts.
Thanks.
I think, this issue may be that you are using your sandbox number in production environment. Please note that both environments are different.
Lets say your sandbox number is 772-XXX-YYYY
For Sandbox environment, you will use
1a. Sandbox URL: https://platform.devtest.ringcentral.com
1b. Sandbox Application credentials
1c. Sandbox User (Lets say extension 101 who owns this number 772-XXX-YYYY)
Now, when you graduate your application to production, you need to migrate to new production environment.
2a. Production URL: https://platform.ringcentral.com
2b. Production Application Credentials
2c. Production User (Let’s say extension 101 who owns new production number 566-AAA-BBBB) -> THIS IS NOT THE SAME SANDBOX NUMBER AS 1c
Looks like you are using 2a and 2b but with 1c (ie with sandbox number)
So to use SMS API’s in production, you need a production account which can be purchased from https://www.ringcentral.com/office/plansandpricing-b.html#mvp
Please note, you need to be on Premium or Ultimate account to be able to use Developer Platform APIs (i.e SMS APIs)
When you use your production user with a production number against production environment, everything will work.
Hope this clarifies, but in case the problem persists, I suggest you to open a direct ticket here: https://developers.ringcentral.com/support/create-case and we can look into your case more closely.
Regards
Gurpreet Singh
PM, Platform Products
Thanks for your reply.
You said "I think, this issue may be that you are using your sandbox number in the Production environment. Please note that both environments are different. "
But I am working on a sandbox environment, and as I said, my phone number is connected to the sandbox account.
Please see this screenshot.
https://prnt.sc/U-WhTw7UqO-7
I used phone number of sandbox for SMS API, but it's not working.
I think you're confused now.
Please help me help me.
Thanks.
Hi @NuCare Admin can you please open a support ticket - https://developers.ringcentral.com/support/create-case and provide your App Client ID in there so we can closely look at it ?
Thanks!
Hi @Anton Nikitin. Greetings.
I am currently working on sandbox environment, and my phone number is associated to my account. But when I try to test sms api, it returns an error "Phone number doesn't belong to extension"
What's wrong?
Please let me know your thoughts.
Thanks.
I working on app: Should I define as "from number" the number from here: https://prnt.sc/njgern ?
This is my header and request string.
curl --request POST \ --url 'https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms' \ --header 'accept: application/json' \ --header 'authorization: Bearer SUFEMDFQMDdQQVMwMHxBQUMxaXFvRnNqRjRQSE5yc1pCSTdacldhNjJLZl9wbHRHd3c3Z3R6eHZUZXRmNzFRMmJZOTlRRFdyTnU4a0dDb2N0NF9QWWRPMEVYNENYQjd4dmJsWHJobm5GOTQ4Zi1PTFRIczcycTVONm13em0xVDVFbTd3YkZXRGtIalZ1Qzk1R3Z5cnhkdTRFLVdQLVVtcVBsbzNtTmpTbG43LVpsM3BSb0dZR19MVlo5bGhoU1ZXNEYwVG9taHY3cjI0RVA3UnBoOXpZR1RqSDlLWDJuSFFHSlJjMnF8SHVZRXVRfEEwcDA1RzQ4S3JsaG5CcFViUEJ4SkF8QUE' \ --header 'content-type: application/json' \ --data '{"from":{"phoneNumber":"+18035096800"},"to":[{"phoneNumber":"(378) 400-1234"}],"text":"testing"}'
This is the response i recieve.
The error code is 304
{ "errorCode": "FeatureNotAvailable", "message": "Phone number doesn't belong to extension", "errors": [ { "errorCode": "MSG-304", "message": "Phone number doesn't belong to extension" } ] }
I'd like to run some tests myself please.
- The app has been graduated
- we are using production url
- correct keys
- I am not sure what you mean by review in conext of production account, but if that means that you can take a look at my account specifically, I am beginning to think that the problem may lie in an account specific spot. It's just weird that we are perfectly fine in staging.
In production:
- Has your app/integration been graduated to production?
- Are you using the production API Base URL: https://platform.ringcentral.com/ ?
- Are you using production API keys (if you have production access)?
- Do I need to re-review this in the context of your production account?
Hi . Greetings.
I am currently working on sandbox environment, and my phone number is associated to my account. But when I try to test sms api, it returns an error "Phone number doesn't belong to extension"
What's wrong?
Please let me know your thoughts.
Thanks.
the headers:
conn.headers['Authorization'] = "Bearer #{token["access_token"]}"
conn.headers['Content-Type'] = "application/json"
The Body:
conn.post '/restapi/v1.0/account/~/extension/~/sms', { to: [{phoneNumber: 512XXXXXXX}],
from: {phoneNumber: 'mainRingcentralNumber'},
text: message
}.to_json
the response/error:
<Faraday::Response:0x007fac88eb5a00 @env={:method=>:post, :body=>"{\r\n \"errorCode\" : \"FeatureNotAvailable\",\r\n \"message\" : \"Phone number doesn't belong to extension\",\r\n \"errors\" : [ {\r\n \"errorCode\" : \"MSG-304\",\r\n \"message\" : \"Phone number doesn't belong to extension\"\r\n } ]\r\n}", :url=>#<URI::HTTPS:0x007fac846bc438 URL:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms>;, :request_headers=>{"User-Agent"=>"Faraday v0.8.9", "Authorization"=>"Bearer U0pDMDFQMDdQQVMwNXxBQUF5cjVEZURodDZhSWx2cGFYUlhsREJCdkd6Yzk5d0JEd3ZraExzNm5yNGl0YUt5bG5fRE5QX0Rtd0JobXl4MG16Qm9DRy04NzZPaDNPV3FzbEwwTUtuNHVYM3ZWR2xWd052cjZSYUdsbW93bmpXd3pyRkt3aFJrZTBGaEVGeDJVZ3xZNHl2WGd8YkdUYVhKZEpucGlYQnF0QndBRUs5UQ", "Content-Type"=>"application/json"}, :parallel_manager=>nil, :request=>{:proxy=>nil}, :ssl=>{}, :status=>403, :response_headers=>{"server"=>"nginx/1.8.0", "date"=>"Mon, 21 Mar 2016 19:32:46 GMT", "content-type"=>"application/json;charset=UTF-8", "content-length"=>"218", "connection"=>"close", "rcrequestid"=>"b06f05f4-ef9b-11e5-af18-005056973311", "routingkey"=>"SJC01P07PAS05", "x-loadmetric"=>"7", "x-error-id"=>"2da5f246-03f3-481a-8dd3-14a4df00e683", "x-rate-limit-group"=>"medium", "x-rate-limit-limit"=>"40", "x-rate-limit-remaining"=>"39", "x-rate-limit-window"=>"60", "content-language"=>"en-US"}, :response=>#<Faraday::Response:0x007fac88eb5a00 ...>}, @on_complete_callbacks=[]> => {"errorCode"=>"FeatureNotAvailable", "message"=>"Phone number doesn't belong to extension", "errors"=>[{"errorCode"=>"MSG-304", "message"=>"Phone number doesn't belong to extension"}]}
Hi . Greetings.
I am currently working on sandbox environment, and my phone number is associated to my account. But when I try to test sms api, it returns an error "Phone number doesn't belong to extension"
What's wrong?
Please let me know your thoughts.
Thanks.
so
recipients = [{phoneNumber: '512XXXXXXX'}]
res = conn.post '/restapi/v1.0/account/~/extension/~/sms', { to: recipients,
from: {phoneNumber: 'mainRingcentralNumber'},
text: message
}.to_json
Check the, developer guide here for more information: https://developers.ringcentral.com/api-docs/latest/index.html#!#RefCreateSMSMessage
Hi . Greetings.
I am currently working on sandbox environment, and my phone number is associated to my account. But when I try to test sms api, it returns an error "Phone number doesn't belong to extension"
What's wrong?
Please let me know your thoughts.
Thanks.
I am using the following as my request headers/body :
conn.headers['Authorization'] = "Bearer #{token["access_token"]}"
conn.headers['Content-Type'] = "application/json"
and the body
res = conn.post '/restapi/v1.0/account/~/extension/~/sms', { to: recipients,
from: {phoneNumber: 'mainRingcentralNumber'},
text: message
}.to_json
in the above, recipients is a local phone number and message is just a string message
the from number is 5128272252 and we are using extension 101; we got those from the user accound credentials page on the ringcentral dev dashboard
Could you provide the request headers and body you're using please?
Hi . Greetings.
I am currently working on sandbox environment, and my phone number is associated to my account. But when I try to test sms api, it returns an error "Phone number doesn't belong to extension"
What's wrong?
Please let me know your thoughts.
Thanks.
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