Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Presence event filter: Not allowed subscribe for presence to extensions of Department type

Tags: rest api

May 4, 2016 at 4:02am • 1 replies • 0 likes

darius-damalakas

What type of extensions are supported when subscribing call notifications?

We have started getting 'Not allowed subscribe for presence to extensions of Department type' errors when subscribing for 'Department' extensions, although it worked fine until last Friday (30th April).

Has there been any changes in RC API?

Regards

Darius

1 Answer

anton-nikitin answered on May 4, 2016 at 11:55am

Darius,

you can subscribe only to user-type extensions. I think it didn't work before: even if you could subscribe to non-user extensions, you didn't get any notifications for them.

We have just improved error handling to block such cases on subscription stage.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales