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Having issues trying to get recordings, getting a 422 error, Unprocessable Entity.

Tags: error

Aug 9, 2016 at 5:11am • 3 replies • 0 likes

ralph-r

We have a service that downloads recordings once a call has been completed. We download the recordings based on the provided URL from the call log. Starting at about 1:30 am CDT most of our attempts are getting a 422 error when we try and access that recording URL.

This is a .net Windows service that is calling the RC API to get the call logs and then using the RC provided URL to download the recording content.

3 Answers

anton-nikitin answered on Aug 9, 2016 at 3:51pm

We have found the issue with some of the servers where recordings are stored. Expect it to be fixed by tomorrow.

benjamin-dean answered on Aug 9, 2016 at 10:38am

Hello Ralph,

We are actively investigating this issue with our engineering team and will respond here as soon as we have more information.

Apologies for this inconvenience.

benjamin-dean answered on Aug 9, 2016 at 7:57am

Hey Ralph,

Did you have this operating as expected previously, and this situation just started at 1:30am CDT?

Could you please provide a failure request/response set (complete with headers, sans API keys or sensitive data) please?

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