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billing info not accepted

Tags: change billing info, update billing info

May 2, 2014 at 6:59am • 3 replies • 0 likes

cheryl1

I have tried to update my credit card information and it says it is not accepted and gives me a toll free number to call. I call the number and all I get are prompts and canned messages. I cannot get through to a real person to solve this problem.

Tina Williams on Nov 3, 2020 at 4:14am • 0 likes

same as me

2 Answers

Jessica-Community_Moderator answered on Nov 11, 2020 at 8:37am

Please contact support for help with updating your billing information.

ben-foster answered on May 2, 2014 at 2:32pm

Hi Cheryl - you can update your billing info by logging in to your account and clicking the "Billing" tab. What did you encounter when you tried to do this?

cheryl1 on May 2, 2014 at 3:29pm • 0 likes

I did that, entered all of my new information and it was not accepted.

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