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can not get Call log on for all users and extensions--- production enviroment

Tags: call logs

Oct 27, 2016 at 1:15pm • 2 replies • 0 likes

yanmei

I am working in Production environment, I login with username = maincompanyNumber,

request is: https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log?

but can not get all call logs for all users under? Am I doing something wrong?

Thanks.

2 Answers

yanmei answered on Oct 28, 2016 at 6:46am

this is request , I tried to get for one week, I can see all call logs from service.ringcentral.com. but in my code, it didn't work.

https://platform.ringcentral.com/restapi/v1.0/account/502681018/extension/~/call-log?type=Voice&dateFrom=2016-10-21T00:00:00.000Z&dateTo=2016-10-28T00:00:00.000Z

Tyler Liu answered on Oct 27, 2016 at 6:02pm

Could you please post the code here?

By default, this endpoint only returns call logs in the past 24 hours. You need to specify dateTo and dateFrom parameters in order to get call logs for a longer period.

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