Need better reporting for call tracking
Jan 6, 2017 at 1:40pm • 1 replies • 0 likes
chris4067
Need better reporting for call tracking, I have a request to be able to pull multiple extensions on the Detailed call log. Currently there is an option for all Extensions or select an extension. I need to have the ability to pull multiple extensions and be able to report on them.
1 Answer
answered on Jan 8, 2017 at 10:30am
Can you describe your use case a bit more? Given that we support all extensions and per single extensions, in what situations are you looking to retrieve a set of extensions?
- Are the extensions you need to pull related, e.g. are they part of a call queue?
- About how many extensions do you need to pull at a time? Out of how many total extensions?
- Do you need this on a historical basis or ongoing basis, or both?
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