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Historical Call log disappeared

Tags: call logs

Jan 31, 2017 at 1:50pm • 3 replies • 0 likes

point-of-rental-software

I tried to get call log for last year.

https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?dateFrom=2016-01-06T06:00:00.000Z&dateTo=2016-01-20T06:00:00.000Z&page=1&perPage=1000,

no record returned, we did have calls during January 2016, I can see from website.

return JSON is :

{ "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log?view=Detailed&showBlock...;

}

I need all records since 2 years ago.

3 Answers

Tyler Liu answered on Jan 31, 2017 at 7:56pm

We have the RingCentral Archiver project: https://developer.ringcentral.com/app-gallery.html/app/312709020-312709020-7gufiGT3T3CCuCP37hMDaQ~4T...

But it's for backup call recordings instead. Not sure if it's useful to you.

point-of-rental-software answered on Jan 31, 2017 at 2:46pm

thank you, I verified, I can only get last 9 months records for Non-HIPAA, [12 months (9 months in mobile apps on some accounts)], Is there any way I can get records from API for last 12 months? or I have to export to spread sheet from your website?

benjamin-dean answered on Jan 31, 2017 at 2:18pm

You need to review the RingCentral Data Retention Policy (https://support.ringcentral.com/article/2178.html), and you can see that 12 months is the maximum we store call logs for non-HIPAA accounts (there are different retention values depending upon account-type (HIPAA || non-HIPAA) as well as depending upon the type of data.

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