Skip to main content
To homepage To homepage
Question

WebRTC demo unresponsive

D

I'm just starting to get into WebRTC and tried the WebPhone demo. After entering app key, secret key, loging info.... and try to login I get no response. No message that something is missing or amiss. Does this demo not work anymore: https://ringcentral-web-phone.herokuapp.com/demo/

7 replies

A
  • ak
  • Known Participant
  • 105 replies
  • March 1, 2017
Hi Don,

We just verified and the Demo application is working fine as expected. Could you please kindly verify if the extension which is used to login has a Digital Line attached to it, in order to use this capability.

You could find this information in the README.md of the Web-Phone Demo application.
A
  • Anonymous
  • 0 replies
  • March 1, 2017
Can you please set the log level to 3 and provide us with the complete log ?
D
  • don-klayman
  • Author
  • Participating Frequently
  • 6 replies
  • March 3, 2017
Sorry to take so long to respond.  I'll get you the log on Monday as I have production and sandbox on the same machine and must reconfigure it.  But first must the softphone be up and running to use WebRTC? I thought the login would simply perform the 3-legged auth before I tried anything else?
B
You do not have to be logged into the soft phone to use WebRTC if the application code has implemented 3-Legged OAuth properly. If you are experiencing an issue with that, I would add that issue to the Github Issue Tracker for the RingCentral Web Phone ( https://github.com/ringcentral/ringcentral-web-phone/issues ).
D
  • don-klayman
  • Author
  • Participating Frequently
  • 6 replies
  • March 8, 2017
Not trying to use soft phone I was asking if it was needed for WebRTC.  I set the log level = 3 and tried to login.  Where is the log for me to send it to you as this is your demo site?
D
  • don-klayman
  • Author
  • Participating Frequently
  • 6 replies
  • March 27, 2017
I've received no response to the logs I sent 3 weeks ago?
A
  • Anonymous
  • 0 replies
  • March 27, 2017

@Don,

With respect to the demo application, the demo app here: https://ringcentral-web-phone.herokuapp.com/demo/ works only when your app type is Server based. But your app is Browser based and needs 3 legged auth flow.

For 3 legged auth flow, you would want to run the demo app from this repository for now: https://github.com/anilkumarbp/ringcentral-web-phone/tree/feature/OAuth-2.0

The demo is placed here: https://github.com/anilkumarbp/ringcentral-web-phone/tree/feature/OAuth-2.0/demo

You would want to set up the app and run the demo app, please find all the instructions for the setup in the README file here: https://github.com/anilkumarbp/ringcentral-web-phone/blob/feature/OAuth-2.0/README.md

We will make changes to the WebRTC demo app hosted on Heroku with 3 legged auth flow soon.

For further assistance please feel free to leave us an email or submit a support ticket.

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice