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User Notifications: Can't setup notification to SMS tmobile?

Tags: sms and text messaging, notifications

Dec 7, 2015 at 1:07pm • 3 replies • 0 likes

brian-garibaldi

In the notifications area, you can set the service up so it notifies you via SMS if you have a message. It asks you to put your phone number in and list the carrier. Tmobile is not listed, though they are a major carrier, how can we get this to work?

3 Answers

sheila-quintos11772 answered on Sep 1, 2020 at 1:42pm

Hello,

The customer wants to be able to setup the messages and notifications for her T-Mobile.

T-Mobile is the 3rd largest carrier but no option to setup her notifications to her T-Mobile number. If we can have this carrier added, would really appreciate it.

Please refer to account: 145922034

Thank you,

bjsvec answered on Dec 7, 2015 at 3:17pm

Use email to SMS gateway provided by t-mobile: https://support.t-mobile.com/docs/DOC-3309

5105551212@tmoemail.net for example.

brian-garibaldi answered on Dec 7, 2015 at 1:51pm

Well, you can't even put in a number and assign it to Tmobile. In the dropdown there is AT&T, Sprint, etc. all the major carrier, but Tmobile is not on the list. I'm not sure what this has to do with the number being ported over.

kim answered on Dec 7, 2015 at 1:38pm

Brian - where your numbers recently ported in? If so, it could take 7-14 days.

If the numbers are not newly ported and you have isolated it to T-Mobile, please open a web case and support will contact t-mobile and resolve the issue. Put in your case that is specific to T-mobile and provide a few samples (date, time, texted number to, texted number from)

Kim

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