ThousandEyes Monitoring for sip.ringcentral.com & api.ringcentral.com
Jul 27, 2017 at 11:05am • 1 replies • 0 likes
rob-gallop
Has anyone setup monitoring of sip.ringcentral.com & api.ringcentral.com using ThousandEyes?We are testing their product to capture call quality and connectivity, but getting no return data. This could possibly be resolved by whitelisting our external ip addresses. I opened at Ring Central ticket, and they directed me here to ask this question.
1 Answer
answered on Jul 27, 2017 at 12:46pm
I was able to get this working by using port 5090 for
sip.ringcentral.com rather than 5060. Also I setup firewall rules allowing return traffic from the Thousand Eyes cloud monitoring agents for
api.ringcentral.com
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