Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Can Carrier mark number as spam and block?

Tags: sdk

Jan 15, 2018 at 3:41pm • 2 replies • 0 likes

christian-sanford

We have an automated process that sends out text messages on a mass scale. This process has been running for some months now. Recently I've noticed that when sending text messages from the number used to certain numbers the message never actually gets delivered even though the status of the message is delivered. I confirmed this by sending a message to my personal cell phone.

Is it possible that the sending number is marked as spam with certain carries and being blocked that way?.. if so how can i find out to confirm this with said carries?.. also is there anyway to get that number unblocked with those carriers?

2 Answers

John Wang answered on Jan 17, 2018 at 4:43pm

A number can be marked as spam and blocked. For local phone numbers, we recommend you limit your SMS text messages to 500 per day per number. The following is from our SMS API FAQ:

http://ringcentral-faq.readthedocs.io/en/latest/sms/

In addition to the API rate limit, phone number use is governed by the FCC. Currently, RingCentral provides local phone numbers, aka long codes, for SMS and are typically used for non-marketing person-to-person and small-group text use cases. Based on our experience, we recommend sending up to 500 SMS text per long code per day. If you wish to send more than this, contact us our support team to discuss your use case.

Tyler Liu answered on Jan 15, 2018 at 4:54pm

Hi Christian,

https://devcommunity.ringcentral.com is mainly for questions closely related to programming.

For you question, I suggest you to ask it in https://community.ringcentral.com/ringcentral

Or you can contact RingCentral customer support: https://www.ringcentral.com/whyringcentral/contactus.html

Best Regards,

Tyler

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales