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Inconsistency between Presence Events and Call Logs

Tags: sdk

Jan 21, 2018 at 12:54am • 2 replies • 0 likes

katey-berman

Hi,

We found some inconsistency between the data created by Presence events and the call logs created by the Rest API.

Some of the calls appear in the call log but there are no presence events that correspond to them.

In addition, we would like to figure out the duration of each call by using *only* the data created by presence events, how can we do that?

At the end, our final goal is to create a real-time user log of inbound and outbound calls, and to classify any call to answered + duration and missed.

Thank you very much for your help.

2 Answers

katey-berman answered on Jan 23, 2018 at 5:11am

Hi,
I use the endpoint:

/restapi/v1.0/account/~/extension/{extension}/presence?detailedTelephonyState=true

We have some calls between 2018-01-16T00:14:44.726Z - 2018-01-16T00:15:18.899Z that can be found in the call log but their Presence event is missing.

We use the company-call-log to check if presence events are consistent.

Thank you very much!

Phong Vu answered on Jan 22, 2018 at 8:09am

Hi Katey,

Can you post part of the results where the information are inconsistent? Also, which presence endpoint did you use? This will help me quickly verify the problem to find a solution.

Thanks,
Phong Vu

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