Welcome to the RingCentral Community

Hi Neil,

I have responded back to your email. The case was opened today at ~11AM PST . We respond back to developers as soon as possible.

I did look at the faxes that are sent from your account. On initial investigation, the status of the sent faxes shows that the fax device at receiving end shows up as busy. Please check the device settings on the receiving end.

Also, please provide us with the information specified below to help us in investigating the issues with Developer APIs when you open a support case with Developer Support

Organization Name:

Application Name/ ID:

Environment you have issue with (SANDBOX/PRODUCTION ):

Account phone number / Extension you have issue with :

Brief description of the issue:

Full API Request and Response Along with the Request/Response Headers (required for all API related issues ) :

Debug logs from you application ( if any ):

Account Credentials ( only if the account is sandbox account , for testing purposes only):

Attach Screenshots (if any ):

Direct email/ contact information ( if email different from the above mentioned email ) :

Feel free to let me know if you have any other concerns.

VB

Neil,

For an issue such as this, please open a support ticket. Please create a support ticket by following the instructions at the bottom of this page or sending an email to the developer support team.

https://developer.ringcentral.com/support.html

Thanks,

John