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Fax Failed: "You did not have enough available calling credits to send this fax"

Tags: fax, errors

Mar 16, 2018 at 8:42am • 1 replies • 0 likes

mirza-cifric

We have been testing our application for sending faxes with RingCentral REST API using sandbox account. Recently, we started receiving the message "you did not have enough available calling credits to send this fax" and status is "Failed".

We checked our Service Plan - Usage Info (Monthly Usage:

864 minutes) and believe this is related to exceeding our monthly usage as we also found in

https://github.com/ringcentral/ringcentral-faq/blob/master/docs/fax.md

Question: Is there a possibility to a allocate more minutes for sandbox account so we could complete the development/testing phase? If so, will that require any additional payments?

Thank You

1 Answer

John Wang answered on Mar 16, 2018 at 10:29am

Mirza,

To increase the number of minutes in your test account, please create a support ticket using the link at the bottom of the Support page:

https://developer.ringcentral.com/support.html

Please let us know what you are doing that requires so many minutes for testing purposes.

Thanks,
John

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