Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Why does an authorization error occur when attempting to login with Canadian credentials?

Tags: app administration

Mar 13, 2016 at 10:19pm • 4 replies • 0 likes

riley-clegg

Cannot access client's production account based in Canada. We can access all of our clients in the US, but when attempting to login with the Canadian's credentials, an authentication error is returned.

4 Answers

Tyler Liu answered on Mar 28, 2018 at 11:08pm

By default, the app is only enabled for RC US brand. Please send a request to enable RC Canada for your app to the developer support team via email or a support ticket.

benjamin-dean answered on Mar 15, 2016 at 4:57pm

Could you please provide the complete request you're using (make sure to include the headers)?

This is needed to diagnose. Thanks. :)

riley-clegg answered on Mar 15, 2016 at 4:35pm

There is not an error it just pulls in 0 extensions, even though there are 2 extensions. I noticed on the RingCentral Service Login you need to select a country, is that something we need to do on our side?

benjamin-dean answered on Mar 14, 2016 at 10:55am

Hello Riley,

Could you provide the request data you are using to authenticate, including the full headers please (make sure to remove any API keys)?

Could you also provide the response you receive which contains the error?

This will help get us moving in the right direction to get you an answer. Thanks

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales