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No outbound calls in call log

Tags: call logs

May 21, 2018 at 11:33pm • 2 replies • 0 likes

cris-ext.

I have developed app to fetch call log and store it in DB. In sandbox everything works fine, but in production server I don't see outbound calls. After logging in service.ringcentral.com I see all calls in call log section, but API gives me only inbound. I think that may be because I log in with one phone number, but calls are made from another (from the same account). How can I get in API everything I see in call log section?

2 Answers

cris-ext. answered on May 22, 2018 at 1:54am

Hi Igor,

Sorry, seems like I forgot to remove something from filter before or used incorrect dates, now it's ok.
Thank you very much.

igor-bebin answered on May 22, 2018 at 12:38am

Hi Cris,

There are a lot of query parameters in Call Log API, which filters response payload, e.g. direction, phoneNumber, etc. Could you double-check your request is not limited with 'Inbound' direction?

If the problem is still actual please provide request and response indicating the issue.

Thanks,
Igor

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