Hi,
I am facing the issue of the rate limit being exceeded.
Actually, I have created an application which is already on production. all function was going perfectly but i was looking for minor issue in our application and i was checking data from RingCentral API Explore after that RingCentral gives rate limit exceed error for 9th number extension id only. (my application check data for 10 extension)
Rate limit is per API and grouped into 4 levels "Heavy", "Medium", "Light" and "Auth" (see reference). Still, you did not tell me the exact API. So I guess that you use the message-store API which has the Light rate which is 50 requests/min. Based on the rate and your usage, you can implement a scheduler and timer to cause some delay for making sure you are not exceeding the limit. Or, alternatively, you can submit a help ticket to ask for increasing the limit based on your business justification.
+ Phong
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