Dear Ditto,
Im Alex from Glip team and want to follow up with you for Glip Mobile notification issues.
1) Could you provide more info about which exact conversations occurred this problem? When did it happen last time and does it still happen frequently now?
2) Could you send your device log by the steps in the end of this reply?
We would like to dive into the problem and get you back the sooner the better.
Looking forwarding to getting your reply.
Steps to send device log:
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Android:
1. Tap the hamburger menu in the top left corner
2. Tap Setting at the end of the menu
3. Tap About at the end the Setting screen
4. Tap Send Feedback
5. Choose the proper email client(e.g. Mail, Gmail etc) to send the log to glip.mobile.feedback@ringcentral.com .
iOS:
1. Click Headshot in home screen
2. In the next screen, scroll down to bottom and click About
3. Click 'Send Feedback'
4. Click Send to glip.mobile.feedback@ringcentral.com and leave your description if needed.
Regards,
- Alex from Glip Team
