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andy-haas5702 asked saadetswift16514 answered

Salesforce Omni Channel

So we are working with the RingCentral integration with Salesforce and we were looking to get the Omni Channel working inside Salesforce. Example when we take a call the Omni Channel updates to busy, they hang up the call they are available. I am looking to see if anyone has gotten this to work through a workaround or building their own integration between RingCentral and Salesforce.

salesforce
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1 Answer

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saadetswift16514 answered
Hey Andy, I'm going to move this over to our Developers Community. It's possible that someone there may be able to give you some advice :)
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys