Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Dashboard with total call duration per extension

Tags: analytics and reporting

May 24, 2018 at 3:03am • 1 replies • 0 likes

nahrain-bakoos

Hi All,

I run a call centre and the team is getting bigger and its really time consuming downloading call logs and summing up call duration per agent in total.

It is possible to have a dash board that states the extension with number of calls made and the total duration live feeding through for the total calls made? every other phone provider has this, i dont want the hassle of changing providers if this can be accessible through ring central?

Thanks,

Nahrain

1 Answer

saadet.swift answered on May 29, 2018 at 10:33am

Hey Nahrain,

Have you looked into our Live Reports feature? I believe it would help you! You can always ask your Account Manager for more information and a demonstration :)

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales