News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Dropped (or buggy) recurring tasks?
Tags: ringcentral app
May 30, 2018 at 2:54pm   •   1 replies  •  0 likes
timm1

Account type (U.S., Canada, UK, AT&T, Telus, BT): USA


Detailed description of problem:

Is it just me or does anyone else experience recurring tasks that randomly stop recurring, or...skip to an incorrect, seemingly arbitrary date after it's checked off (e.g. a weekly task that skips to a random day the following month?)


This doesn't happen to all recurring tasks, but it's happened enough times over the last two years since I've been using Glip to be a problem. I've actually neglected critical tasks because of this recurring issue.


Goal:

To have reliable recurring tasks, so that work actually gets done.


Previous troubleshooting steps taken:

It's hard to replicate and troubleshoot this problem, as it seems very inconsistent...but generally speaking, it seems to affect tasks that have had their due date edited from its original.


Software version: 18.05.10


Number of Users and/or Digital Lines affected: 1?

1 Answer
answered on Jul 29, 2020 at 8:41pm  
Hey Timm,

This is a known issue that we are currently working on getting fixed! If you would like, you can open a case and reference JIRA GLIP-11134. That way, once a fix does get put into place, you should receive an email

 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us