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Dead air on phone calls, the caller can hear me but I can't hear them.

Tags: phone

May 31, 2018 at 12:37pm • 2 replies • 0 likes

oncallanswer

US Account

case # 07226689

On several calls a day we can not hear callers, when they call back we can hear them. We take appox 400 calls a day and about 10 a day can not hear us. I sent RC a report of 6 so far today.

2 Answers

d-penner answered on Jul 29, 2020 at 9:14pm

Did you get this resolved? We've had this intermittently for the past 6 months and Ringcentral tech have not been able to solve the problem. If anything, it seems to be getting worse.

bjsvec answered on May 31, 2018 at 12:44pm

Did you look up the bad calls under reports > quality of service? There is a lot of good data there that might help you track down the cause.

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