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Unable to dial/use extension when using the new RingCentral mobile app( Glip)

Tags: softphone, mobile

Aug 21, 2018 at 8:52am • 5 replies • 0 likes

bryan-pickel

When trying to call a co-worker using just the extension in the new RC mobile app, it doesn't work. We get a recorded message that says " Sorry your call cannot be completed" then a fast busy signal. Extensions work using the desktop app. Is there a setting in the mobile app to allow dialing extensions and not the entire 10 digit number?

5 Answers

david-clark answered on Feb 19, 2019 at 2:12pm

I have this same problem. I have tested with other users but on my mobile app, i cannot dial extensions i have to dial the full number.

bryan-pickel answered on Aug 23, 2018 at 10:52am

Thank you. I had also opened a case 07562374

bryan-pickel answered on Aug 23, 2018 at 8:26am

Anyone I have tested, so I am going to say all users/extensions.
Could it be we use 6 digit extensions? My ext. is 148558 and I called 127614
It works using the RC Phone mobile app but not the newly integrated RC (Glip) mobile app.

saadet.swift answered on Aug 23, 2018 at 9:08am

Extension length shouldn't matter...our Support Team is definitely going to have to take a closer look and get logs. That's so weird...

saadet.swift answered on Aug 22, 2018 at 7:36am

That's odd. Myself and a few other colleagues can't seem to replicate this. Does this happen for everyone using the Mobile app? Or just the one User?

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