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ryan-barnes15302 asked ryan-barnes15302 commented

Unable to make calls or add numbers in Developer portal

I am attempting to test my application in the sandbox environment but I keep coming errors stating that "Funds are too low" or not enough credits.


I have attempted to make RingOuts via many avenues but seem to be stumbling in the same issue everywhere. I have attempted to add numbers or manipulate settings in the portal but that has not yielded any results.

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2 Answers

Phong Vu avatar image
Phong Vu answered
Hi Ryan,

Give me your sandbox main company number so I can check your account for you.

+ Phong
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ryan-barnes15302 answered ryan-barnes15302 commented
My sandbox number is +61291573863
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Phong Vu avatar image Phong Vu ♦♦ commented ·
Sorry for the delayed response.

I check your sandbox account and you still have all the free credits. Not sure why you received that error.

I passed your case to a support engineer and he is investigate the problem.

Please stay tuned.

+ Phong
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ryan-barnes15302 avatar image ryan-barnes15302 commented ·
Thank you.

I can also confirm that this is still a problem.
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ryan-barnes15302 avatar image ryan-barnes15302 commented ·
Hi Phong,

Is there any update to my case?
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Phong Vu avatar image Phong Vu ♦♦ commented ·

I just ping him again. As a RingCentral customer, you can always submit a support ticket.


+ Phong

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ryan-barnes15302 avatar image ryan-barnes15302 commented ·
I will, thank you
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys