Graphics card issue
Tags: ringcentral app
Jun 28, 2018 at 4:36am • 7 replies • 0 likes
Michael Liimatta
I installed the desktop application and it won't start. The error message said I have an incompatible graphics card. It is an older PC with an Intel G33/G31 card. What should I do?
7 Answers
Michael,
Try checking this link if there's a suitable driver for the integrated graphics of your computer.
https://downloadcenter.intel.com/product/81519/Graphics-Drivers-for-Intel-G33-Express-Chipset
Most them are old drivers already, but you can try. Your best bet is to call our support to check if there's an old version of RC app that's compatible for the graphics card.
Try checking this link if there's a suitable driver for the integrated graphics of your computer.
https://downloadcenter.intel.com/product/81519/Graphics-Drivers-for-Intel-G33-Express-Chipset
Most them are old drivers already, but you can try. Your best bet is to call our support to check if there's an old version of RC app that's compatible for the graphics card.
1
Michael, Installing an older version might temporarily help, but we only suggest that as a last resort and only a temporary solution. It's always best to run the latest version available if possible.
In this case, the first thing you'll want to do, is see if there's a newer driver available for your video card. Often times this is a free simple fix and then you can continue running the latest version.
In the event that you really do need to update the video card, then you may have to temporarily run an older version until you updated the video card.
Mike
In this case, the first thing you'll want to do, is see if there's a newer driver available for your video card. Often times this is a free simple fix and then you can continue running the latest version.
In the event that you really do need to update the video card, then you may have to temporarily run an older version until you updated the video card.
Mike
0
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