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All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore.

Tags: phone

Oct 3, 2018 at 1:05pm • 10 replies • 0 likes

riddle

Why are the call options grayed out on incoming calls except for Answer and ignore? I can no longer send calls direct to VM.

10 Answers

jessica-rice answered on Mar 26, 2020 at 7:15am

This happened to me this morning too. RingCentral asked me to do an update this morning, now my HUD screen looks like this.

jessica-bohlke answered on Dec 3, 2019 at 11:58am

This is happening to one of my users as well. Should we open a case?

ellery-segebart answered on Aug 1, 2019 at 12:21pm

I am currently experiencing a similar problem. My "add" button is there while on an active call, but is grayed out and does not allow me to add a 3rd person to a call

frederick-delacruz answered on Oct 12, 2018 at 8:32am

I am having the same issue with one of my users. Has this been resolved?

saadet.swift answered on Oct 8, 2018 at 12:52pm

Hmmm...this blank screen only happens sometimes? Have you seen anything common with those calls? I would see if an uninstall/reinstall fixes the issue or not. I'm wondering if it's simply stuck.

riddle answered on Oct 8, 2018 at 8:44am

I am also receiving quite a few blank voicemails. Where the slider moves slowly as if there is a recorded message but there is just silence. Not sure if this is related or not, but it started at the same time. I do still get actual recorded voicemails.

riddle answered on Oct 8, 2018 at 8:41am

The RC phone desktop app for PC version 10.2.1.31914. Not all calls display this way.

saadet.swift answered on Oct 8, 2018 at 8:38am

Thank, Riddle.

And is this on the RC Phone (softphone) or RC (Glip) app? What version are you on?

riddle answered on Oct 8, 2018 at 8:35am

saadet.swift answered on Oct 5, 2018 at 7:24am

Hi Riddle,

Do you have a screen shot that you could share?

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