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Message notification in gmail issue

Tags: notifications

Jan 8, 2019 at 5:18pm • 2 replies • 0 likes

david-dumyahn

We recently changed our email from Office365/Outlook to G Suite/Gmail. The message notifications prior to the switch always contained an attachment in the email in the pdf or mp3 format. The email notifications from RingCentral now arrive without attachments. GMail support can't find an issue preventing the attachments. Is this a known issue?

2 Answers

lee2 answered on Jan 9, 2019 at 6:37am

We have been using GSuite from the start with RingCentral and never had any issues with receiving attachments in our notifications.

bjsvec answered on Jan 8, 2019 at 5:36pm

Are you sure that whomever changed all the email addresses in RingCentral ticked the box for attachments?

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