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Texting on Desktop App: Not working

Tags: sms and text messaging

Jan 9, 2019 at 11:13am • 5 replies • 0 likes

liz-costa

My texting on the desktop application working intermittently today. Any suggestions? Not working now - or a few hours ago - was working in the interim though. Frustrating!

5 Answers

cordless-phones answered on Apr 7, 2020 at 6:17pm

I don't know what I am doing wrong but in my "Phone" tab, there is a text tab but it only allows me to see tests sent to me which are none. Does NOT allow me to send a new text to anyone!

cordless-phones answered on Apr 6, 2020 at 1:00pm

No, at my end the only choice I have is "Enter name or email". No option for entering phone number1

jaimee-141 answered on Apr 3, 2020 at 10:05am

I also am having trouble. There is no longer an option to send a new text. Only allows to enter a name or email address. How can I text from the desktop app now?

cordless-phones answered on Apr 3, 2020 at 12:08pm

No....that does not allow me to send a SMS to a number NOT in my RC contacts. I am a doctor doing video tele-health calls with patients and I'd like to send them a link to get the app and join a meeting thru ringcentral SMS so that they don't see my personal phone number.

saadet.swift answered on Jan 11, 2019 at 11:01am

Hey Liz, best thing to do would be start taking notes about when this is happening and open a case so we can look into it

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