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Changing RTN for after-hours in incontact center

Tags: contact center

Jan 11, 2019 at 9:36am • 1 replies • 0 likes

robert-shepherd

Does anyone know how I would change a ring to number that is part of my Call Center (incontact). My setup is straight forward. During business hours it rings the agents. When hours of operation reach (after-hours) it forwards to an off premise number. I need to be able to change the RTN when needed. I cant find where this resides anywhere. I dont see this being a hard task to do.

1 Answer

saadet.swift answered on Jan 14, 2019 at 8:13am

Hey Robert, I would suggest opening a case so that one of our Contact Center specialists can help you :)

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