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Take All Calls Option

Tags: call handling

Jan 17, 2019 at 5:09am • 1 replies • 0 likes

mamerica

When logged into the Admin Portal, when I click at the top beside my name, there is a drop-down menu with two choices "Take all calls" and "Do not accept any calls". A quick search of this forum did not return any meaningful results. Will this option route all incoming calls (regardless of number) to me or reject all incoming calls? Could someone please explain these two options? Thanks in advance.

1 Answer

Jessica-Community_Moderator answered on Jan 17, 2019 at 9:20am

Hi mamerica,

This is the Do-Not-Disturb option. The options you'll see in the Admin Portal are:

Take All Calls
You will be able to receive notifications and calls from your RingCentral Phone and RingCentral Phone for Mobile.

Do not accept call queue calls
You will still receive calls going directly to your extension, but you will not be able to receive calls from a department or call queue.

Do not accept any calls
You will not receive any notifications or calls.

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