Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Warm transfer

Tags: phone, softphone

Feb 28, 2019 at 1:43am • 1 replies • 0 likes

doreen-johnson

When answering a call via a soft phone, I want to transfer a call to another team member and click the warm transfer button. If the number I am calling is a mobile and it goes to their voicemail, I can get back to the original call but is there any way I can end the call to the team member. It seems to just leave it in limbo until I have completed the call. There is no end call button for the team member. Am I missing something?

1 Answer

saadet.swift answered on Mar 4, 2019 at 7:43am

Hey Doreen, I would suggest doing a Blind Transfer if you want the call to go completely to the Team Member's cell phone.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales