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audio not working in playback

Tags: call recording

Mar 1, 2019 at 8:36am • 12 replies • 0 likes

sparx-systems-north-america-technical-support

When I am on the website, I click the small arrow but no sounds from the recording playback - I have to dwnload the mp3 file and play it to hear the msg. This was working before but not now - using Firefox 65.0.2 - any clues to fix this?

12 Answers

sparx-systems-north-america-technical-support answered on Mar 5, 2019 at 7:50am

Yes - it works in IE but cannot login to Chrome with the access code.
I don't want to clear all my cookies in FF - so I'll just download the mp3 file and listen to it...
I lose too much stuff whne I dump all my cookies...
thx

saadet.swift answered on Mar 5, 2019 at 9:21am

Are you still having issues today logging in?

saadet.swift answered on Mar 4, 2019 at 10:00am

Of course :) You can view our System Requirements Article and it goes over all of the browsers we support

sparx-systems-north-america-technical-support answered on Mar 4, 2019 at 10:19am

Chrome access

sparx-systems-north-america-technical-support answered on Mar 4, 2019 at 9:56am

do you support Chrome

saadet.swift answered on Mar 4, 2019 at 9:51am

That could be what's causing the issue...like I said, I had no issues. Have you tried a different browser?

sparx-systems-north-america-technical-support answered on Mar 4, 2019 at 9:48am

cleared cache but not cookies...try not to clear my cookies if possible...

saadet.swift answered on Mar 4, 2019 at 9:11am

So I'm on the same version of Firefox and I logged into Ext 2 and was able to listen to the exact message without issue. Have you tried clearing Cache and Cookies?

sparx-systems-north-america-technical-support answered on Mar 4, 2019 at 9:07am

Ext 2

saadet.swift answered on Mar 4, 2019 at 8:45am

Thanks! Which extension is this on? I can log into it and see if I can replicate it

saadet.swift answered on Mar 4, 2019 at 8:41am

Hey there! Where are you viewing these messages? In the Overview Tab? The Call Log?

sparx-systems-north-america-technical-support answered on Mar 4, 2019 at 8:33am

Overview tab

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