Unfortunately, lots of "little", and I use the term loosely, things like this abound. Makes no sense, but that's RingCentral. We've been trying to slowly switch over for the last year, and I've kind of mostly pulled the plug in the last couple of weeks. Unfortunately for us, it's been quite disastrous because of call quality issues and the buggy apps, both desktop and mobile. Now that more people are using it, the issues are rearing ugly heads. I'm still trying to keep an open mind that things will all work out, but most of the people in the company absolutely hate RingCentral right now. But, we're committed for the next year, so we need to figure things out if possible. As you've noted, contacts are horrible, as nothing seems to sync between the different apps and this should be a no-brainer.
