We have a person out on maternity leave for several months. Her manager wanted her calls forwarded to a coworker. What we discovered is that only when the coworker is logged in and able to answer the phone are the calls forwarded, if not, the calls revert back to the voicemail of the person on maternity leave. I do not understand this. If the person is out why would the call go back to their voicemail, it should go the coworkers voicemail where the calls are being forwarded to, as though the caller called the coworker directly.
We also discovered that if the coworker is using the Glip phone, calls cannot be forwarded because the Glip phone is not considered a true end point, per RingCentral Technical Support. I don't understand this either why am able to call the coworker on their Glip phone but I cannot forward calls to them on their Glip phone?
Almost 3 years later and this is still not an end point, and now the new desktop app is not a true end point either. The RC Phone app for desktop could be added as an endpoint but not the new app.
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