Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Web version keeps logging out

Tags: log in

Dec 27, 2018 at 7:47am • 4 replies • 0 likes

jikimny

I am using Ringcentral Web version and it logs out after certain period of time without auto-filling password so I have to manually put in password each time and log back in all the time. You should make the site NOT log out until the user choose it to log out.

4 Answers

jordan-tucker answered on Nov 7, 2019 at 1:34pm

Mine logs me out at times way earlier than the 24 hours I have it set for. It allows logging back in with a couple of clicks to the Google option (no password entry required) but the non-working timing feature is annoying as well.

valerie-awad answered on Oct 17, 2019 at 11:36am

Mine doesn't have that option - all I know is it has timed me out 5 times today already and it is truly annoying..

mark-davidson answered on Mar 25, 2019 at 9:49am

I second the above -- lose this "your session has timed out nonsense". For those of us who don't have a security concern, the "keep me logged in" should ACTUALLY keep me logged in... until I log out!! It's freakin' annoying. >:(

J.B. Ferguson answered on Dec 27, 2018 at 8:00am

You can adjust the time to stay active up to 24 hours. On the portal click on the Tools main menu selection, then select Session Timeout.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales