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I do not see the accept queue calls under my settings.

Tags: call queues, call forwarding

Apr 8, 2019 at 11:51am • 2 replies • 0 likes

elizabeth-hernandez

how can I go about adding that feature "accept call in queue? all my coworkers stated that when they set up their ringtone it was automatically on there. But it dosn't give me the option under settings.

Travis McCarthy on Dec 31, 2020 at 10:58am • 0 likes

I have a member on my team who is experiencing the same issue. My other two team members (who have admin profiles) along with myself have the option to toggle accepting calls in both the RingCentral desktop app and in the admin portal. Is there something profile driven that would have blocked this for a standard user?

1 Answer

Jessica-Community_Moderator answered on Jul 29, 2020 at 9:12pm

Hi Elizabeth,

Can you confirm where your coworkers are seeing the option? There are a couple different places this could be set up :)

Travis McCarthy on Dec 31, 2020 at 10:59am • 0 likes

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