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Ricardo Crooks avatar image
Ricardo Crooks asked saadetswift16514 commented

Lost All Data After Recent Update

Something happened to my Free Glip Account after the last update! It wiped out 3 years worth of activity and reset my account as if I had just enrolled. My team members still have their data but can no longer connect with me. It says my account is Deactivated from their end. Help!!!

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saadetswift16514 avatar image
saadetswift16514 answered saadetswift16514 commented
Hey Ricardo! I contacted our Glip Support Team about this. They should be reaching out to you soon to get more details and help you out :)
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Ricardo Crooks avatar image Ricardo Crooks commented ·
Will they be contacting me here in this chat thread?
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saadetswift16514 avatar image saadetswift16514 commented ·
They'll actually be contacting you via email :) So if there's a specific email you'd prefer (I grabbed the one from your Community profile) let me know and I can pass it along
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Ricardo Crooks avatar image Ricardo Crooks commented ·
If it's ricardo.crooks@gmail.com that's the one! Thank you!!
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saadetswift16514 avatar image saadetswift16514 commented ·
Yeppers! Also, your case number is 08764641
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