I have been noticing for some time on almost every call through my mobile app (the new one) on WiFi that calls drop out for about 5 seconds at a time. I am pretty sure the other party still hears me, but I don't hear them and sometimes I hear the RingCentral progress tone that plays when an outbound call is trying to be established. This happens on my home and work and other Wifi networks so I don't think the issue is with the network. I also don't have this problem with other voip services I use or the desktop/glip app on my laptop.
I have kept the app up to date and it happened on my iPhone 6s as well as my new XS.
It is getting so bad I avoid using the mobile app for important calls. I am curious if anyone else is having this trouble.
I think my next troubleshooting step is to use the old mobile app for a while to see if it shows the same problem or not. If it does not then feel like the issue is with the newer Glip mobile app itself.
The call would drop for about 5 secs, and then reconnect. RingOut (using your carrier voice signal) posed no issue.
This solution, however, was not sustainable.
** I instead switched to the "RingCentral" unified app (instead of RC Phone), and haven't experienced the issue, since. I've been using it problem-free for about a month, now.
When that happens (I think), and when I get disconnected for sure (I know), I get an error message at the top of the screen on the app that says something like, "Lost connection to server." I am positive that the connection problem is not related to loss of internet connection on my end, because I am using the app on both of those two Android phones in the office, with the router nearby, and any one or two other internet connections going in room are not interrupted. The "Lost connection to the server" message indicates to me that it is a problem on RingCentral's end.
I'll also mention that this happens on both of the Android phones regardless of whether the phone also has service with a carrier.
I haven't been using the desktop app much because my computer only had 4 GB ram and the app uses way too much memory. But as I recall, I sometimes had the same problem on the desktop app. But now I now have a new computer with 64 GB ram and a super-duper processor so I am going to use that when I can and see what happens.
Also like you, it is so bad I avoid using the mobile app for important calls.
Brandon have you found any answers?
Sorry to hear this is happening! Keep us posted if you find any effective troubleshooting measures. i'll keep an eye out and let you know if anyone else is reporting this kind of experience. I would recommend to open a case with Support as well, just to see if they have any additional information :)
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