question

woodroof avatar image
woodroof asked jessica-community-moderator answered

roles that allow viewing user status but not call handling

Allow Editing "Roles" so that a manager could see "user status", but not be able to adjust the call handling. This would protect the company and allow managers to view reports and assess performance.

call handling
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1 Answer

jessica-community-moderator avatar image
jessica-community-moderator answered
hi Woodroof, 

Check out this KB article for information on how to create custom roles:  https://support.ringcentral.com/s/article/10640-user-roles-permissions-create-custom-role?language=en_US
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