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RingCentral Meetings video / audio sync issue when using dial in

Tags: meetings

Jul 11, 2019 at 8:32am • 1 replies • 0 likes

russell-tudor

We are trying to set up a video call in our boardroom using a PC to handle the camera and video (displayed on a large wall mounted screen) and a conference phone for the audio (dial in). It all works but there is quite a noticeable delay between the video on the PC and audio on the conference phone.

Is there a way to adjust the the latency to try and sync the the two devices?

1 Answer

saadet.swift answered on Jul 29, 2020 at 9:21pm

Hey Russell, this type of delay usually has to do with either the internet connection or how the network is set up. One thing I would suggest would be making sure your network is set to these standards :)

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