Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Presence Reset not Changing Polycom Desk Phone

Tags: presence

Aug 12, 2019 at 2:53pm • 1 replies • 0 likes

william-quigg

Trying to change the Presence numbers on my desk phone (VVX 411). The changes take and show while in the configuration setup online (https://service.ringcentral.com/application/settings/settings/phonesAndNumbers/phone), but don't make it to the actual phone whenever I select a reset of the phone to push those changes. Any thoughts?

1 Answer

saadet.swift answered on Jul 29, 2020 at 9:23pm

Hey William,

Where did you get your phone from? If you bought the phone from us, you should check with Support about what's going on. However, 3rd party devices don't support the Presence feature.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales