Meeting doesn't start
Tags: meetings
Jul 26, 2019 at 9:16am • 7 replies • 0 likes
Celal Aslan
We're using the RingCentral App (Glip Only).
We have been experiencing a lot of problems lately since RC decided to limit the functionalities and also changing the way it works.
Today we noticed that we can't start a meeting from the desktop app.
When tried to start a call w/ a colleague call never prompts to browser therefore never initiate the RC meeting app.
Is there anyone else experiencing this issue?
7 Answers
Hi Joe,
Glad that the app started working for you!
I assumed it's because Glip Only account restrictions but this is not how it should be.. Indeed a funny configuration mistake I believe. This issue started happening two months ago and its all the same for 50+ people in our team. We're still waiting for a fix.
Glad that the app started working for you!
I assumed it's because Glip Only account restrictions but this is not how it should be.. Indeed a funny configuration mistake I believe. This issue started happening two months ago and its all the same for 50+ people in our team. We're still waiting for a fix.
0
Hello,
The problem still persists. We can't initiate a call from the desktop app. Noticed now that I can't even click any button produced on glip desktop app such as JOIN button for a meeting.
Everybody is using app.glip.com on chrome browser due to this error.
I have already a ticket created on the glip dev team. They're looking into it.
It's been more than a month and I haven't heard back from them yet.
When I follow-up they keep saying that they'll get back to me when they have a solution.
The problem still persists. We can't initiate a call from the desktop app. Noticed now that I can't even click any button produced on glip desktop app such as JOIN button for a meeting.
Everybody is using app.glip.com on chrome browser due to this error.
I have already a ticket created on the glip dev team. They're looking into it.
It's been more than a month and I haven't heard back from them yet.
When I follow-up they keep saying that they'll get back to me when they have a solution.
0
Funny we were having this same experience but the app started working properly once we logged in via Chrome and initiated a video call from that account. Note that this problem doesn't seem to exist for the RingCentral Office account, so wondering if it is related to the GLIP-only account protocols integrating with the app rather than the app itself. Hopefully tech support will be able to solve this issue for everyone.
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We had this same issue on one of our MacBooks that had a GLIP ID only (no RIngCentral Office account). We solved the issue by logging into the GLIP (RIngCentral) account through a browser and launching a video call from the browser. After successfully launching the video call through the browser, launching a call from the OSX app started working again.
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