Question

Cannot Pick Up a Parked Call with the Mobile App

5 years ago
September 6, 2019
1 reply
377 views

taylor-ellis
New Participant

I have several users who have had trouble retrieving parked calls on the mobile app over the last month. It started off with a couple of people having problems and now half of my team is unable to pick up a parked call using the RingCentral Mobile App. Is anyone else experiencing this issue?

saadet.swift
Known Participant
5 years ago
September 12, 2019

Hey Taylor,

Could you go over the process in which your users are placing the call on park and then trying to retrieve it? I'm wondering if they're possibly missing a step or if something wonky is going on.

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