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Updating a profile on the app?

Tags: app administration

Aug 2, 2019 at 8:36am • 1 replies • 0 likes

Brad Prescott

Anyone that I have sent a text to via the app is just showing their phone number. There doesn't seem to be an option to update the profile anywhere that I have found. Is this possible?

1 Answer

Phong Vu answered on Aug 4, 2019 at 8:16am

They are SMS messages sent from those numbers to your RingCentral number. You need to login your RingCentral account (https://service.ringcentral.com) and add those numbers as your personal contacts.

However, right now, only the RingCentral mobile app takes the Personal contact. Thus, once a number is added to your RingCentral personal contact, you will see the name of that person instead of the phone number on your RingCentral mobile app.

For some reason, the RingCentral desktop (Mac OS and Windows) app does not take the Personal contact and that is why it just shows the phone number. I will check with the dev team to see how to fix this and make it available in the next release.

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