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Re-directed calls.

Tags: phone

Oct 2, 2019 at 11:22am • 2 replies • 0 likes

nikole-smith

I recieved a new personal number for my phone. The old number should still be used for the company. I no longer am recieving them and they are going to my co-workers phone. How do I recieve the calls for the buisness line?

2 Answers

nikole-smith answered on Oct 2, 2019 at 12:33pm

I dont see the option for the admin portal, but yes to your above question.

nicole-orlanzo answered on Oct 2, 2019 at 11:29am

Hi Nikole,

Just want to make sure I fully understand the goal. You had a phone number which was assigned to your user (Nikole Smith) directly. You have just added another phone number and you would like both the first number and this new one to go to you directly. However, the original number is now routing to your coworker?

If you go to the Admin Portal > Phone System > Phone Numbers > Assigned you can search for that original number and see where it's pointing to.

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