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Glip Video Calling - Black Screen When Sharing

Tags: meetings

Oct 23, 2019 at 9:36am • 2 replies • 0 likes

laurie6838

In Ringcentral meetings, when on a video call with other staff members connected through Glip video call and I share my screen, the participant can only see a black screen. However when I initiate a meeting from Ringcentral meetings by sending a link, I don't have this issue. Is there a setting I'm missing? I seem to be the only one having this issue.

2 Answers

laurie6838 answered on Oct 23, 2019 at 10:08am

I'm on Windows 10. Ringcentral version 19.3.4

samudra.bhuyan answered on Oct 23, 2019 at 9:57am

Hi Laurie,
What OS / client versions are you using?

If you are on MacOS Catalina, have you given RC the additional permissions that it requires for screensharing? https://support.ringcentral.com/s/article/13371-Meetings-Issue-Users-MacCatalina-not-see-others-Annotation-while-sharing?language=en_US

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